Returns
For a goodwill refund or exchange items must be unused and returned in the
original packaging and in a resaleable condition within 21 days of receipt of
your goods. Please ensure your items are accompanied by a completed returns
form (see below on how to complete returns form).
Cancelling an order
Should you wish to cancel an order, in most cases you have the legal right to
do this within 7 working days of receiving the order. However, this does not
apply to certain products such as audio/video recordings or computer software
which has been unsealed and all personalized items and perishable goods.
If you wish to cancel, you must inform us in writing, quoting your order
number, within 7 working days following the day you received the goods and you
must also take reasonable care of the goods. We would consider that reasonable
care has not been taken of the goods, for instance, if you have used them to an
extent beyond what would be reasonable if examining them in a shop before
purchase.
If you cancel an order we will require that you return the goods to us in good
time, with the original packaging and at your own expense to the address below.
If your require assistance in returning a large item such as a treadmill or
table tennis table etc. we can offer a collection service. Please inquiry as to
its cost with our customer services team.
What if I have received
my parcel, but they were not the goods ordered?
In the unlikely event that we have sent you the incorrect goods, then first of
all we apologize. We want to make sure that we rectify this as soon as possible
and ensure that we get the goods you ordered to you. In this event, please
contact Customer Services on 08452 702 010, where one of our advisors will be
happy to assist you. They will email/send you a free returns label, which means
you will be able to send the parcel back to us without incurring any postage
costs. Please note it is our policy not to reimburse any postage costs as we
provide this free service, and will always instruct our customers to use it.
Customers must always send back their order with an accompanying returns form -
this will ensure we can process your return quickly.
Exchanges
Should you wish to return a non-faulty product for an exchange, the following
applies:A full refund will be given (less postage) or exchange goods sent out upon
receipt of the goods. We will, however, refund the postage back to you if the
need for an exchange is as a result of a mistake made by us (e.g. we sent out
the incorrect size).You must take reasonable care of the goods whilst they are in your possession.
We would consider that reasonable care has not been taken of the goods, for
instance, if you have used them to an extent beyond what would be reasonable if
examining them in a shop before purchase.The goods must be returned to us within 21 days, in the original packaging and
labels attached and at your own expense to the address below.
Currencies:
